Taking the worry out of travel with Uber Business
Pioneering solution to transform travel for millions of vulnerable passengers across the UK
Integrate your CRM with other tools
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How to connect your integrations to your CRM platform?
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Techbit is the next-gen CRM platform designed for modern sales teams
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Why using the right CRM can make your team close more sales?
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What other features would you like to see in our product?
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Vulnerable passengers across the UK are set to benefit from the revolutionary new service from Journey Alerts, developed in partnership with Uber. Piloted successfully last year as part of a government-backed initiative to improve accessibility on public transport, the service helps vulnerable passengers navigate unexpected train disruptions by integrating taxis and rideshare with live running trains in a global first.
Travelling with confidence
Whether it’s a cancelled train, getting off at the wrong station, or finding yourself at an unmanned stop late at night, the service helps ensure nobody isleft stranded. It works automatically, identifying when there’s a problem and offering alternative transport, such as an Uber ride, without requiring any action from the passenger. Updates are sent directly through WhatsApp orMessenger, so there’s no need to download an app or even set up an Uber account.
This groundbreaking solution isn’t just about convenience—it’s about inclusion. Vulnerable passengers can now feel more confident about reaching their destination. By taking care of everything, from finding new routes to booking alternative transport, the service is designed to support those who may find traditional travel options intimidating or difficult to navigate, such as individuals with visible and invisible disabilities, elderly individuals, and lone travellers.
Making travel accessible for all
The service will be rolled out gradually this year in areas such as Bristol and Bedfordshire and could be life changing for vulnerable passengers. Not only does the service take the stress out of travel, but it also opens up new opportunities for work, education, and social activities for those who may have previously avoided public transport.
During the successful trials, passengers praised its simplicity and reliability.
“Knowing that I’ll always have a way to get home has made such a difference,” said one early user. “It’s taken all the worry out of traveling, especially at night.”
